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R Systems International LtdR Systems International Ltd. founded in 1993, is a software product development and BPO services company. It helps companies bring products and services to market quicker by using its proprietary pSuite execution framework. Customers can choose services specific to their needs from R Systems iPLM suite of services. R Systems rapidly growing list of customers include a variety Fortune 1000, Government and mid-sized organizations across a wide range of industry verticals including Banking and Finance, Government, HealthCare, High Technology and Independent Software Vendors. Message from the CMDMr S S Rekhi on the company's strategy to attract and retain talent and leverage emerging growth opportunities…. The expanding operations of both Indian and MNC players are surely going to pose some additional challenges for the IT industry. However, it is a good problem to have on one's hands. In my opinion, the Indian IT industry has matured over the years to take such threats in its stride. By and large, we are well equipped to cope up with these pressures. (As we move forward to meet the $100M milestone, we have launched our PCMM initiative). An extra mile towards retention of existing talent, regular inflow of talent from the University campuses, intensive training and grooming of the new recruits and cross skills training are some of the measures that we are taking to mitigate the negative effect of this threat. The organisations in US / Europe are by and large off-shoring to Indian players the work in the BFSI and iPLM services (Product Development, Customisation, Porting, Enhancement, Maintenance, Testing etc.), Independent Testing and BPO/KPO services. R Systems already has proven track record into BFSI, Health Care, Supply Chain Management & iPLM services space. We have recently got into Hospitality and HR domain. We hope to cash on new customers based on our expertise and expand our business further.About the CompanyR Systems International Ltd (R Systems) commenced operations in India in 1993 as a private limited company. In March 2006, the company launched its IPO and got converted into a listed entity. Its operational segments include IT services and ITeS-BPO services. The company's target customers are primarily mid-sized organisations across a wide range of industry verticals including BFSI, government & defense, healthcare & life sciences, manufacturing, media & entertainment, retail & distribution, telecom, travel & tourism, logistics and independent software vendors. The company's centres of software excellence (CoE) are located in El Dorado Hills, CA; Singapore and India. R Systems has strategic partnerships with major players such as Microsoft, Oracle and IBM. Some of the customers served by R Systems include ABN Amro, Standard Chartered Bank, Panasonic, Hitachi, Motorola, AIG and NSN. As of September 2007, the company employed 2, 060 people.ServicesR Systems delivers a variety of IT & BPO Services. The IT Services provided includes iPLM Services targeted at Independent Software Vendors (ISVs) and Enterprise Application Solutions offered to mid-sized and large organisations. iPLM Services are designed to provide ISV's, service providers and product driven organisations a strategic platform to outsource their product development needs. Designed to help companies across the product lifecycle, customers can either pick a turn key option or decide to enter into a strategic product development agreement using R Systems' dedicated facilities. The iPLM services are designed to allow ISV's to select specifi c services depending on the stage of their business and product lifecycle. It also helps ISV's launch new products and services faster. The products that R Systems helps ISV's to develop and maintain are used in business critical environments in the banking, digital media and healthcare industries.Enterprise Application Services are designed for businesses that look to improve their operations by using IT as a strategic tool. This would entail development and implementation of solutions such as enterprise resource planning, supply chain management, business intelligence, and knowledge management applications. R Systems in partnership with industry leading vendors provides these solutions in conjunction with long term offshore based support services. The process delivery methodology involves identifying the solution required by the client and implementation of the solution through a structured define, design, develop and deploy (4D) methodology. R Systems provides the following enterprise application services to its clients: Enterprise portal solutions helps R Systems' to share and collaborate by using both structured and unstructured content from disparate sources. The solution also helps in the consolidation of IT systems besides providing access to data in various back-offi ce applications. ECnet G5 is the supply chain software solution developed by the company's supply chain division - ECnet. ECnet G5 facilitates process optimisation in inventory, logistics and sourcing management and is built with internet and security technologies. BPO ServicesR Systems also offers BPO services to its clients in the areas of information technology, healthcare and financial services domain. Its BPO service offerings include customer care, technical support, revenue cycle management and transaction processing. The company carries out its BPO operations from multiple delivery centres. The customer interactiveIndia's Top IT Companies 2008based services of the company are technical support, customer care, order management, RMA processing, tele-marketing, cross-selling, up-selling, product information, billing etc. It also provides back-office services like forms processing, data processing, and document management. SolutionsR Systems designs and delivers custom solutions for its clients, like lending solutions for banks, practice management systems for providers, data warehouses and web applications for government organisations and product development for ISV's. The company also provides knowledge management & mobility solutions for global clients. Few custom solutions that the company provides are as follows:Hospitality SolutionsR Systems provides software solutions to the hotels, resorts and casinos that help in increasing revenue per available room. R Systems' hospitality solution also enables clients to improve customer service and personalise in-room services.R Systems IPTV solutionThe IPTV software suite consists of an interactive and end-user application for STB (set-top boxes), and a back-offi ce subscriber and content management solution. The solution also provides multicast messaging & data distribution framework (MMDDF), reduced network congestion and increased web browser accessible.Financial SolutionsR Systems banking and fi nancial services business unit - Indus Software provides a product suite that is used by the retail lending market. This software module provides solutions for loan origination/mortgages/ leasing, loan servicing and debt collections. This solution is also meant for application processing of loan as well as credit cards. The key users of these solutions are large financial services organisations such as GE consumer Finance, ABN AMRO Bank and Standard Chartered Bank as well as large banking institutions in over 25 countries.QualityThe quality and process certifi cations achieved by R Systems' various delivery centres are as follows:R Systems recently launched its fi rst online performance management system through HR 2 automated tool. Using this tool, the company was able to start with the KRA/Goal setting and Competency Analysis exercises in line with its PCMM implementation initiative. This system has been implemented at the company's overseas locations as well. Some important HR activities in the company are: Formation of IGCC (Inter Group Coordination Committee) Mentoring being formally introduced in the company. Recent Development In Jan 2008, R Systems acquired Netherlands based Sento Europe B.V. and France based Sento S.A.S. Sento Europe has operations in Enschede, Netherlands and Metz, France and provides a wide range of integrated technical support and customer care services through multiple channels in 18 European languages and 24 countries. R Systems maintains eight large delivery Centers, with one center in El Dorado Hills, CA; one in Salt Lake City, UT; one center in Singapore and the other three in India (Pune, Chennai and Noida) besides centers in Enschede, The Netherlands and Metz, France. R Systems also has a significant presence in the ASEAN area with its local headquarters in Singapore and seven regional offices. R Systems three delivery centers in India are ISO 9001:2000 and SEI:CMM level 5 certified. Contact AddressR Systems International LimitedC-40, Sector - 59, Noida - 201307, Uttar Pradesh Phone: 91 120 4303500 Fax: 91 120 2587123 Email: rsystems.india@rsystems.com Website: www.rsystems.com IndustrySpecializationContact PersonChairman & Managing Director - S S RekhiLocationsIndia - Chennai, Delhi and Pune US - California and Salt Lake City Singapore, France, Netherlands and JapanCertificationsSEI CMMi Level 5, ISO 9001 : 2000, ISO 27001 : 2005Other AddressesR Systems, Inc.USA Corporate Office 5000 Windplay Drive, El Dorado Hills, CA 95762 Ph (800) 355-5159 Fax (916) 939-9697 marketing@rsystems.com R Systems International Ltd. C-40, Sector 59 Noida 201307 (UP) Ph (91) 120-4303500 Fax (91)120-2587123 india@rsystems.com 75, Westow Hill Crystal Palace London SE19 1TX UK R Systems Singapore Ltd. 17 Changi Business Park Central 1, #05-01 , Singapore 486073 Ph (65) 6785-5266 Fax (65) 6785-0525 R Systems Europe B.V. Brammelerstraat 8 7511 JG Enschede R Systems, Inc. Japan branch 3-21, TEL 81-3-6661-0443 |
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