Avaya GlobalConnect Ltd (Avaya GlobalConnect) is a provider of intelligent business communications solutions, systems and services across the globe. Their offerings includes converged voice, data & video networks, contact centre solutions IP telephony solutions and unified messaging solutions among others. The company also provides outsourcing of contact centre facilities. The company offers its products and services under the Avaya brand. During the year, the company launched new products and solutions including customer interactive express solution to cater to domestic call centre customers and wireless infrastructure and handheld devices for mobile.

Vision

To be recognized as the Most Customer Responsive Company

Mission

To provide Best in class Converged Communication Solutions Enabling Customer to enhance their business performance.

Avaya GlobalConnect is India's leading provider of intelligent communications solutions, systems and services focused on meeting the needs of organizations large to small. The company offers a comprehensive suite of Solutions for Contact centre, Business Process Outsourcing and end-to-end Converged communications. By designing, building and managing some of the world's most advanced communications solutions, Avaya is helping its customers achieve sustained advantage through superior business results. Avaya GlobalConnect is dedicated to helping businesses enhance and extend the capabilities of their people and processes to reduce costs, increase productivity and grow revenues.

Avaya Intelligent Communications is at the very heart of the Avaya brand and what it stands for in the marketplace. Avaya Intelligent Communications is the critical differentiator that enables their clients to outdistance its competition. With Avaya Intelligent Communications, communications solutions are actually embedded in the client's business processes to transform performance, thereby making the business more competitive.

With a strong focus on Customer Responsiveness, Avaya GlobalConnect works towards anticipating customer requirements and providing them end-to-end solutions.

Avaya GlobalConnect has a state-of-the-art lab in Gurgaon, deploying complete products and solutions. The latest products and solutions are demonstrated and showcased to customers at this Lab, which is also used to train internal associates, business partners and customers.

The company also has a world class 'Customer Care Center' in Gurgaon which is a first level contact to resolve customer complaints through a remote maintenance facility.

Avaya GlobalConnect 's 'Customer Studio' in Mumbai is designed to provide customers with a first hand experience of the power of intelligent communications that Avaya GlobalConnect and its partners from around the world can bring to their businesses. The Customer Studio aims at helping customers make confident decisions about the choices they are making.

The Avaya India Development Center located in Pune collaborates with Avaya Labs in the Asia Pacific and around the world for research and development in converged solutions, Customer Relationship Management and Unified Communications Solutions as well as consulting and integration services. This Center also houses Avaya Global Solutions Support Center.

Contact Address

Avaya GlobalConnect Limited
DLF Square, 2nd Floor, M-Block, Jacaranda Marg,
DLF City, Phase II,
Gurgaon - 122002,
Haryana
Tel: 91 124 4093333
Fax: 91 124 2560620
Website: www.avayaglobalconnect.com

Industry

Application Management, Business Communication Systems, Voice, Data and Video Conferencing ,IP Telephony, Multimedia Call Centre, CRM Solutions, Unifi ed Communications and Communications Enabled Business Processes (CEBP) Solutions, Contact Centres.

Specialization

BFSI, Retail & Distribution, Manufacturing, Travel & Tourism, Logistics, Hospitality

Contact Person

Vice Chairman & MD - Niru Mehta

Locations

Ahmedabad, Bangalore, Chennai, Delhi, Hyderabad, Jaipur, Kolkata, Mumbai, Pune, Others

Certifications

ISO 9001 : 2000

Other Addresses

Corporate Office
DLF Square, II Floor, M-Block
Jacaranda Marg, DLF City Phase-II,
Gurgaon - 122002 INDIA

Tel +91-124-4093333
Fax +91-124-2560620, 2560621
Works
E-1/I, Gandhinagar Electronics Estate
Gandhinagar - 382 044
Gujarat - INDIA

Tel +91-79-66712200
Fax +91-79-66712287
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